Cisco Jabber is software that enables JLab staff to make and receive phone calls from a computer or mobile app whether on- or off-site. This allows JLab staff to use their office phone number and voicemail when working remotely. The Cisco Jabber desktop software is supported on Windows and Mac computers. The suite establishes fast and secure connections to access desktop, archives, documents and other types of files. Our website provides a free download of Cisco Jabber 12.9.1.53980. The following versions: 12.9, 11.6 and 11.5 are the most frequently downloaded ones by the program users.
Overview
There are slight differences between the call interfaces on Jabber for a PC and Jabber for a Mac. The links below contain documentation that overview the call interface on Jabber for the Mac.
To learn more about setting your preferences for Jabber's call features, please see this page.
Once you select the green Handset button to begin your call, a call window appears. The buttons at the bottom of the window provide additional features during the call.
- Mute: Mute/Unmute your calls
- Start/Stop Self Video: Turn on/off video camera (If your computer has a video camera installed in or attached to the monitor)
- Volume: Turn volume up or down
- Keypad: Enter PIN numbers or other numeric information while on a call
- More: Access Transfer, Hold, and Merge call features
- Red handset: End a call
Additional options at the top of the window
- Click video camera icon (Self-View) to turn on or off the thumbnail of your video.
- Click the ellipsis (..) to access the ability to Share Screen or Meet Now (launch an Instant WebEx). Note: Share Screen only works when the person on the other end of the call is also using Jabber.
- The gear wheel next to the ellipsis launches the Audio/Video Preferences window.
- In the 'Search or call' field, type the name of the person or the 10-digit telephone number of the person you wish to call. Note: As you enter the name of a contact, if they are located in the Tufts Directory or stored in your Outlook Address Book they will appear in the Search window. When the contact appears, you may see an email as well as a phone number, always select the phone number when using Jabber.
- If you entered a contact name, select the person you wish to call.
- Select the green Handset button.
When someone calls you a popup window indicating the incoming call will appear in the lower right corner of your screen.
To accept a call: Click the green Answer button.
To decline a call: Click the red Decline button.
To chat reply: Click Chat and your caller will receive a chat message from you.
While on a call, you can transfer to another person.
- Click the More button (three dots) on the Call Menu.
Cisco Jabber App For Mac
- Select Transfer.
- Enter the contact name or 10-digit number of the person you wish to transfer the call to.
- Click the green handset button.
- Once the other party answers, click Transfer.
If you wish to have more than one caller on a telephone call, you can merge multiple calls to create a conference. Note: You can have up to six participants in a conference call, including yourself.
Add an Incoming Call to a Current Call
If you are on a call and receive an incoming call you are able to merge the two into a conference call:
- On your current call, click the More button on the Call Menu.
- Select Hold.
- Answer the incoming call.
- Once the second call has connected, click the More button of the Call Menu again.
- Select Merge with ___.
Create a Conference Call
You can create a conference call from the Hub by calling one participant and afterwards calling the next participant.
- Call the first person you wish to have on the Conference Call.
- Navigate back to the Hub with the first person still on your line. Jabber will automatically place the first person on hold after you initiate the second call.
- Call the next person you wish to have on the Conference Call.
- On the second call, click the More button on the Call Menu.
- Select Merge with___ to merge the two calls and create a Conference Call.
Unanswered calls are automatically forwarded to your voicemail. You can also choose to forward your calls to another number. Note: If the forwarded call is not answered, it will not return to your Tufts voicemail.
Forward a Call
- Click the drop-down next to the call-forwarding icon at the bottom of the Hub window.
- Select Forward calls to.
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![Jabber For Desktop For Pc And Mac Jabber For Desktop For Pc And Mac](/uploads/1/1/7/9/117943573/552495859.jpg)
Add a number to your call-forwarding list
- Select New Number..
- In the highlighted, enter your 10-digit number. Note: do not add any text or punctuation.
- Click the Enter key.
Change the method of making/receiving calls through Jabber
Jabber allows you to communicate via the following methods:
- Use my computer for calls (Default Setting): Allows Jabber to work as a Soft Phone and use your computer’s microphone and speaker for phone calls.
- Use my Phone for calls: Allows Jabber to control your desk phone. When in Desk Phone Mode, when you make or receive calls using your Jabber client, your Cisco IP Phone will automatically go into Speaker Phone mode when the call starts.
- Forward Calls to: Allows Jabber to set your call forward settings.
- Disable phone services to: turns off phone control and prevents incoming calls via Jabber to set your call forward settings.
Display your options by navigating to the bottom left corner of the client then, select icon in corner
Jabber For Desktop For Pc And Mac Os
Switch between computer and desk phone modes or modify other phone service settings.
Mac version:
Windows version:
What Is Jabber On Pc
If you need further help, please contact the DoIT Help Desk for assistance
Jabber For Desktop For Pc And Macbook
Keywords: | cisco voip computer telephone calls options phone mac windows Suggest keywords | Doc ID: | 72841 |
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Owner: | ELIZABETH C. | Group: | Voice Services |
Created: | 2017-04-24 14:41 CDT | Updated: | 2020-03-31 11:32 CDT |
Sites: | DoIT Help Desk, Voice Services | ||
Feedback: | 23CommentSuggest a new document |